All orders typically ship within 1-2 business days using UPS or US Postal Service. While in checkout you may choose from various shipping classes and their rates. If you expect to receive your order by a certain date please contact us in order to make sure your purchase is received on time.

We offer the following shipping methods:

United States (including AK, HI, Puerto Rico, APOs & U.S. Territories):

International (including Australia, Canada, France, Germany, Hong Kong, Ireland, Italy, Jamaica, Japan, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, Spain, UK, and other worldwide destinations*:)

* All orders are shipped from within the United States. International orders may take longer than 1-2 business days to process. All prices are in US dollars.

We, at Classic Shapewear, want you to feel confident buying from us, that’s why we offer a 90-day, no-hassle return policy. If for any reason you are not satisfied with your purchase, you have 90 days to send back unworn merchandise, with all tags still attached for refund or exchange. All returns and exchanges are subject to quality approval from our warehouse. To qualify for return or exchange, items must be received in our warehouse within 90 days of receipt in the following conditions:

• Items must be unworn, with all tags still attached shipped back in their original packaging.
• Items must be free of scents and marks. We kindly suggest that you do not have on perfume or deodorant when trying on garments.
• For health reasons we ask that you wear panties when trying on garments that contain a crotch. Any garment returned used or soiled will not be eligible for return and will be shipped back to you.

Although not mandatory, we recommend returning these items with tracking as our warehouse must confirm receipt of the item before an exchange or refund can be processed. We exchange for free. The maximum number of free exchanges per order is 2, that means we pay to ship the exchanged item(s) to you. Any additional exchange will be billed at a rate of $9.95 per order. Please allow up to 7 business days from our receipt of item to process the exchange.

Typical processing time for refunds is 7-14 business days from the time your package arrives at our warehouse. All returned or unclaimed orders will be credited to the original card used for purchasing. Shipping costs are non-refundable. Please be aware it may take up to 1 billing cycle before you see this refund as a credit. Returned merchandise that doesn't meet the above conditions is subject to additional fees.

In the event that you receive a damaged or defective item or receive the wrong item please contact us immediately.

Unclaimed packages returned to our warehouse are subject to ten percent restocking fee.

* Please note that for health reasons some of the items sold on our site (mainly adhesive bras and some, but not all, panties) are considered "final sale" which means we are unable to accept them for return or exchange. Final sale items are always noted in their respective pages and you will always be informed when a final sale item is in your shopping bag prior to starting the checkout process. Items in the Clearance category are considered final sale.
** Free gifts and promotional items cannot be returned or exchanged.
*** Discount coupons or vouchers are not valid on clearance items.

Before returning an item please make sure your returned item meets the conditions listed above.

You must contact us to receive a Returned Merchandise Authorization (RMA) number before shipping the item back to us. To request an RMA number please call 1-866-440-4541, use Live Chat, or send an email to returns@classicshapewear.com

Every order is accompanied by a return & exchange form. If you did not receive this form click below to download it.

Return & Exchange Form

(If you're experiencing difficulties opening the above form, click here for an alternative format).

Please fill out the form indicating whether you would prefer a refund or an exchange and be sure to include the RMA number on the form.

SHIP TO:
Classic Shapewear
Attn: Returns
2152 Ralph Avenue, #245
Brooklyn, NY 11234

* The above address is to be used for returning merchandise only. Please do not use this address to mail letters, checks or any other correspondence.

Customer Service Our friendly staff would be glad to assist you with any matter. By Email Return & Exchange: returns@classicshapewear.com General Questions: csr@classicshapewear.com Suggestion & Comments: feedback@classicshapewear.com Please allow 1-2 business days for response. By Phone United States: Toll-Free (866) 440-4541       International Customers: Canada Coming soon Australia (02) 8015-5630 New Zealand (09) 984-9427 United Kingdom (020) 3318-3439 Hours of operation: Monday - Friday: 9am - 6pm (EST)   What time is it? Hablamos Español

For assistance with your order or any other inquiry please don't hesitate to contact us. (Required fields are marked with *) First Name:* Last Name:* E-Mail Address:* Order Number: Message:* Please type the verification code in the box below and click the "Send" button.

Personal Information
Classic Shapewear collects customer information to make your online shopping experience the very best on the web. We respect your privacy, and we assure you that we will maintain and use this information responsibly.

Information collected from our web server is anonymous. It allows us to see which areas of our site are most popular. This helps us to improve the quality of your online shopping experience by recognizing and delivering more of the products and services you prefer. Information that you provide to us in areas such as Order Checkout and Join our email list are maintained in private files on our secure web server and our internal systems. Classic Shapewear will never sell or release your email address or mailing address to any other parties. We never send promotional emails without your prior consent. If you received any type of marketing email from us, you have the option to opt-out from our email list using the "Unsubscribe" link located at the bottom of the email.

Secure Commerce
Classic Shapewear believes in providing a safe and secure shopping experience for all of our customers. We provide only the most stringent of security measures available on the Internet. We want you to feel comfortable that personal information such as your name, address, and credit card number will be kept safe throughout your entire shopping experience. It is our policy to never send private information, such as your credit card number, via email. In fact, this is a policy we recommend you adopt in all of your Internet activities. We designed our site to accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) information security technology; for example, versions 6.0 or higher of Internet Explorer or other compatible web browsers.

Credit Card Processing
As an added security measure please note that we do not store your credit card information in our system. At the time you place an order, your credit card information is sent through a secure connection directly to our payment processing gateway. At no point in time do we have access to your credit card number.